Service Level Agreement

Effective Date: April 18, 2026

This Service Level Agreement (“SLA”) defines the level of service, support, and delivery standards provided by Digitaliofy (digitaliofy.com) for its digital marketing services.

By purchasing or using our services, you agree to the terms outlined in this SLA.

1. Scope of Services

Digitaliofy provides digital marketing services including:

  • Search Engine Optimization (SEO)
  • Paid Advertising (Ads Management)
  • Social Media Marketing
  • Lead Generation
  • Funnel & Automation Setup
  • Custom Digital Marketing Solutions

This SLA applies to all standard plans and custom service agreements.

2. Service Availability

  • Our services are delivered on a monthly subscription basis
  • Work is performed during standard business hours (Monday to Saturday)
  • We strive to maintain consistent service delivery without interruptions

However, service availability may be affected by:

  • Third-party platforms
  • Technical issues
  • Force majeure events

3. Onboarding Timeline

After successful payment:

  • Onboarding begins within 1–3 business days
  • Initial setup is completed within 3–7 business days

This may vary depending on project complexity and client responsiveness.

4. Performance & Delivery Standards

Digitaliofy follows industry best practices to deliver high-quality services:

  • Strategic campaign planning
  • Continuous optimization
  • Data-driven decision-making
  • Regular monitoring and improvements

However:

  • We do not guarantee fixed results (rankings, leads, or revenue)
  • Performance depends on multiple external factors

5. Communication & Support

We provide support through:

Response Time Targets:

  • General inquiries: within 24–48 business hours
  • Ongoing client support: prioritized response

Response times may vary during high workload periods.

6. Reporting & Updates

Depending on the selected plan, clients may receive:

  • Performance reports (weekly or monthly)
  • Campaign updates
  • Strategy discussions and recommendations

7. Client Responsibilities

To ensure effective service delivery, clients must:

  • Provide accurate information and necessary access
  • Approve deliverables in a timely manner
  • Maintain compliance with third-party platform policies
  • Commit to the minimum service duration

Delays from the client side may impact performance and timelines.

8. Revisions Policy

  • Unlimited revisions are provided within the scope of the selected plan
  • Revisions will be implemented within a reasonable timeframe
  • Out-of-scope requests may require additional time or charges

9. Service Commitment

  • Minimum engagement period: 3 months
  • Recommended duration: 6 months for optimal results

This duration allows sufficient time for strategy execution and measurable improvements.

10. Downtime & Interruptions

While we aim for uninterrupted service, we are not liable for disruptions caused by:

  • Third-party platforms (e.g., ad networks, social media)
  • Algorithm changes
  • Technical failures beyond our control

11. Limitation of Liability

Digitaliofy shall not be held liable for:

  • Loss of revenue, leads, or business opportunities
  • Data loss or delays caused by third-party systems
  • Any indirect or consequential damages

12. SLA Modifications

We reserve the right to update or modify this SLA at any time. Changes will be effective upon posting on this page.

13. Contact Information

For any questions related to this SLA, please contact:

Email: contact@digitaliofy.com
Website: https://digitaliofy.com